What is RiteMade’s return policy?

  1. Stock merchandise ordered in error or no longer needed:
    • Returns of stock merchandise ordered in error, or no longer needed, must be approved by RiteMade Paper Customer Service prior to returning.
    • Returns for stock merchandise ordered in error, or no longer needed, will be accepted only on full cases of resalable goods invoiced within six months of request.
    • Returns for stock merchandise ordered in error, or no longer needed, must be shipped back to RiteMade Paper freight prepaid.
    • Credit for resalable stock merchandise ordered in error, or no longer needed, will be issued at as much as 85% of the original invoice price, less out bound freight allowed.
    • Returns of special orders (see below).
  2. Stock merchandise shipped in error:
    • Returns of stock merchandise shipped in error must be approved by RiteMade Paper Customer Service prior to returning.
    • Most returns of stock merchandise shipped in error will be arranged by RiteMade Paper.
    • Credit for replacement stock merchandise will be applied once the stock merchandise shipped in error is returned to RiteMade Paper (unless other arrangements are made with Customer Service).
  3. Special order merchandise:
    • Returns of special order merchandise will be accepted only if product is found to be defective due to non-compliance with order specifications.
    • All returns of special order merchandise must be approved by RiteMade Paper Customer Service prior to returning.

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