Does RiteMade warranty their products?

RiteMade Paper Converters, Inc. warrants its products are free from defects in material and workmanship, meet or exceed OEM (Original Equipment Manufacturer) performance, and will offer full replacement, or credit, for products that we supply which are defective and returned by the customer (see Return Policy).

RiteMade Paper Converters, Inc. also warrants that its products will not cause excessive, or abnormal, wear to the print mechanism. However, under the following conditions, RiteMade Paper Converters, Inc. will bear the cost of service and repair of machines which are damaged, excluding normal wear and tear, by use of our products:

  • Signed bill from a service representative stating abnormal wear can be established as a direct result of exclusive and continuous use of RiteMade Paper products.
  • Reasonable precautions have been taken in the handling, storage, and use of RiteMade Paper products.
  • Report of such damage is reasonable and prompt and includes quality code identification information stamped on the outside of each case.

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